Find answers to common questions, tips and troubleshooting about Pyramid Analytics. Use the Ctrl+F keys to search for text on this page or find information in one of these categories:
Access Questions | Tool Features | Data Questions | Report Questions | Troubleshooting
What is the BackStage?
The Backstage is the common interface screen seen when logging into Pyramid. This form houses the common screens and functions that users will access such as online help, opening a report or dashboard, creating new reports and dashboards, as well as organizing them. The form displays the user, license and version details and offers the ability to change the color scheme.
All users who login to Pyramid Analytics using the link in the left hand navigation of the website, will see this screen immediately. If a report is accessed via the commonly-used list of reports, then users will need to click on the down arrow in the upper right hand corner to access the menu that leads to the BackStage area.
Does opening a report mean Pyramid has run the report?
Yes. If you need to make changes to the report, such as changing the term, then once the change is made you will need to re-run the report by clicking the “Pyramid” icon in the upper right corner of the screen, or press F2 on the keyboard if the report doesn’t automatically update.
Why don’t I see the selection panel when I first open a report?
The default view for the Consumer license in Pyramid Analytics is the “Viewer Workspace”, which collapses the right hand panels. When you open a report from a link in the report directory or an email, it opens in the “Lite Workspace. You’ll need to click the Maximize arrow to expand the ribbon, then select the Analytic Workspace option to open all of the right hand panels at once.”
Where can I find the name of the report once I have opened it?
Expand the Reporting Tree Panel by clicking on the Reports button on the left edge of the report panel, if it’s collapsed, then drag the edge of the reporting tree panel to expand so you can see the full name of the report. The open report is lightly highlighted.
How can I go back to a previous state of my report?
Use the back arrow in the “Quick Access Tool Bar.” Watch this video on how to reset your report [LINK] Be sure not to use the Back button in your browser as this button will take you out of Pyramid entirely.
What does distinct data mean?
Each line listed indicates uniqueness from all of the other rows in the list. For example, a student with a triple major in biology, chemistry, and accountancy will be counted thrice at the plan level (once in each major), thrice at the department level (once in each department), but only twice at the college level (once in the College of Arts and Sciences and once in the College of Business and Economics), and only once at the University level.
What does dicing mean? How would I use it?
Dicing is a feature offered in the right-click context menu that allows the user to pick specific values of multiple dimensions to examine it from different viewpoints in order to understand it better. Which item you’re filtering by is determined by what you selected on the report. Pyramid will take that element to filter by, moving it to the Subsets area in the Selections Panel, while putting the selected hierarchy in its place.
How do I know my data is valid?
That depends on the report and who requested it because of how they framed their question. First, check the Data Dictionary website
to evaluate the meaning of the parameters or measures shown on the report. You may need to contact the report owner, data steward or the department for which it was originally created which can be found in the Data Dictionary. If you still need assistance, contact Institutional Research at IR@boisestate.edu
or the Help Desk at HelpDesk@boisestate.edu
How did the reports shown on the Report Directory get chosen?
The reports you see in the list today were identified by the Business Intelligence team and the Institutional Research team as the most impactful and most frequently used or accessed. This report directory is expected to be a dynamic list meaning that it will evolve and change over time to meet the needs of the campus.
I don’t see or can’t find a report with the data that I need. What do I do?
To find a report that will meet your data needs, begin with the list of Commonly-Used Student Data Reports located on the Data Warehouse homepage.
If you do not see a report that meets your needs, login to Pyramid Analytics and view the reports listed in the Public Content domain or use the Search option listed in the left hand navigation of the Backstage.
If you do not find a report in Pyramid Analytics, try logging into myInsights to see if a report is located there. You can also email BIRS@boisestate.edu to see if there is a report that meets your needs.
Are the reports that you see in Main Student data the same in Pyramid tool as reporting?
No. There are technological differences between these two systems. MyInsights uses a relational database and is published to SharePoint. Pyramid uses Analysis Services, commonly referred to as “the cube”and is a proprietary product. Certain aspects of each technology allow, or limit, the tool in which the report is developed. Not every tool works for every question.
How do I refresh the data in a report?
You can refresh the data by changing a filter or one of the options in the Selections Panel, then clicking the multi-colored Pyramid icon in the top right hand corner of your browser, or by pressing the F2 button on your keyboard.
Why do I get this Silverlight popup?
Pyramid requires Microsoft Silverlight be installed in order to allow the tool to function the way it does. If prompted for allowing access or increasing memory storage, select to allow the access. If prompted to install this plugin, please go ahead and install it.
Why do I see so many reports after I modified and saved just one?
Pyramid does not allow you to save a single report when using Save As. Instead you must save the entire report book and modify that book accordingly; unwanted reports can be removed from the opened report book using the right-click context menu in the reporting tree panel.
Version 5.x of Pyramid allows a report to be copied from one book to another with the use of the right-click context menu when the book is open. A report must be copied into an existing book.”
What does Query reset button do?
Nothing good. The Query Reset option is not something that average reporting users will need. This feature clears the current query and selections on the current report tab. This “resets” the reporting session and loads up the initial default query again. Most likely you’ll do this accidentally when trying to perform a Report Reset. Recovery can be accomplished by clicking the Backwards arrow in the Quick Access menu at the top of the page. A Report Reset will reset the current report to its previously saved state and is a commonly used function. Report Reset can be used to recover the original report after clicking on the Query Reset button.
Internet Explorer cannot display the webpage
There is a known issue with older versions of Internet Explorer, such as IE 8 or IE 9, that causes connectivity issues. You can make changes to your Internet Explorer to make this work, or alternatively, you can change to a different browser, such as Firefox, and you will no longer have this issue.
- From Internet Explorer, click on Tools>Internet Options
- Click on the Advanced tab
- Scroll all the way to the bottom of the Settings area, revealing the last options under Security.
- Select the option to Use TLS 1.2 (it will be unselected in older versions of IE)
- Click Apply.
- Click OK.
- Retry the web page and the page should load.
How can I contact someone for assistance?
If you have a “how to” or data question about reporting in general, the data warehouse, myInsights or Pyramid Analytics, please email BIRS@boisestate.edu
If you’re having trouble accessing the site, need help installing software or need immediate assistance, contact the Help Desk at 208-426-4357, firstname.lastname@example.org or chat.